Online Energy Portal

If your transaction was successful, your credit token should be generated automatically. If you haven't received the credit token in your transaction history or via email AFTER 10 MINUTES, please use the contact form below to file a complaint.

If you're not receiving the OTP from your bank when attempting to make an online payment with your ATM card, it's essential to contact your bank's customer support directly. They can provide personalized assistance and troubleshoot the issue specific to your account. Reach out to your bank's customer support as soon as possible to resolve the problem.

When you receive three (3) tokens, it indicates that your meter requires a Key Change before it can accept the credit token. Please enter the KCT 1 Token first, followed by KCT 2 Token, before loading the Credit Token.

KCT, or Key Change Token, is a crucial element necessary for transitioning from your existing tariff index to a new one during online vending. It facilitates the seamless shift between tariff indices, allowing you to proceed with online vending without any interruptions.

Begin by entering KCT1 and pressing enter. Await the response. Once confirmed as successful, proceed to input KCT2. Only when both Key Change Tokens (KCT1 and KCT2) are verified successfully should you proceed to enter the purchased energy.

No! You only need to enter the Key Change Token (KCT) once during your initial entry of the token.

When buying energy twice, ensure that you load the first purchase as a priority.

Please reach out to our customer service office (PPD office) or contact us through the phone number provided on the complaint page or via WhatsApp.

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Feel free to reach out to our customer service office (PPD office) or contact us through the phone number provided on the complaint page or via WhatsApp.